Refund policy

Every portrait is made to order from a photo you send us, so it can't be resold. That changes how returns work here, and we'd rather be clear about it up front than bury it.

Approving the proof is final.
Once you approve your proof, the canvas goes to print and the order cannot be cancelled, changed or refunded. That includes changing your mind, choosing a different style or size, or deciding you'd prefer a different photo. The canvas is printed specifically for you and has no value to anyone else, so please look at your proof carefully before you approve it. Take your time — there is no deadline on approving, and no limit on revisions before you do.

Before you approve, you're fully protected.
We send you a proof and nothing goes to print until you approve it. If it isn't right, we'll revise it as many times as it takes. If we still can't get it right, we cancel the order and refund you in full.

If it arrives damaged, or it's not what you approved.
That's on us. Email us within 14 days with a photo of the problem and we'll reprint and reship it free, or refund you in full — your choice. You don't need to send the original back.

Cancellations.
Free at any time before you approve the proof. Email us and we'll refund you the same day.

How to start any of this.
Email hello@atelierwinslow.com with your order number and we'll reply within one business day.